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The Case of The Dying Roomba

020509_an_Roomba_500_irobot.jpgSo I jumped on the Roomba wagon about a year ago and up until now, I've actually been fairly impressed with the little guy. I mean, it really forced you to keep up with a clean apartment - meaning any clothes, magazines, and shoes on the floor required a constant eye for decluttering. Personally, I found that to be a good thing, but unfortunately the moment had to come and now my Roomba no longer holds a charge for more than a minute. A sad day, really, but now I need to figure out what to do with my Roomba corpse...

 
 

First and foremost, I just wanted to publicly vent about how the warranty is absolutely terrible. Roombas come standard with a one year warranty and if you're even one day past, you won't be getting single replacement part without having to pay hefty parts and shipping fees. Their customer service isn't bad, responding within a few days, but the fact that my Roomba decided to die only months after my warranty ended didn't leave me with a very good impression about the build quality of the robots.

So that left me with two options; either toss the Roomba into the dumpster or try to resuscitate some life into it via a DIY hack. I decided to stick with option numero dos.

020509_an_Roomba_500_irobot2.jpgSince the battery is the primary issue here (I hope), I am considering replacing the battery via a walkthrough from Instructables.com (since really, it's just a bunch of Nickel batteries strung together). This, of course, if done incorrectly may cause my house to burn down, but it's probably the only viable option (unless I wanted to shell out $175 for another battery from iRobot).

Anyone know of a cheaper option or have had experiences with their Roomba dying out of the blue after a year?

Tags

customer service, roomba, irobot, vacuum cleaners

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Comments (19)

Amazon seems to have replacement batteries for $25-$70... that might be a good middle ground, especially after having read this.

posted by kvh on February 5th 2009 at 6:18pm
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The same thing happened to our Roomba. Fortunately we had purchased it at Costco and were able to return it for a replacement about a year after we purchased it initially.

posted by EmilyS on February 5th 2009 at 8:55pm
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You might try Tower Hobbies - they have dozens of 6cell battery packs for model cars and planes - looks to me like two of those could drop right into that battery holder. And if Tower's prices are too steep you can get similar packs from ebay vendors for much less.

posted by lavardera on February 5th 2009 at 9:37pm
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Did you buy it with a credit card - if so use your extended warranty (most do it by one year) and get a replacement.

posted by AvatarZ on February 5th 2009 at 11:04pm
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We had ours for just over 2 years (past the Roomba and credit card warranty period) and the battery won't hold a charge. I think it's about $80 for a new battery and to be honest, I'd rather lug my old Hoover up and down stairs than shell out $80 for a new battery. Argh. Meanwhile the dog and cat hair piles up under my bed. If I can find a replacement battery for a small enough sum, I'll do it. But until then....I'll be vacuuming by hand.

posted by geek_mommy on February 6th 2009 at 8:36am
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Visit http://www.robotreviews.com/chat/

They are a bunch of aficionados who have hacked every generation of Roomba to repair them. Some sell reclaimed parts, others offer rebuilt batteries at reasonable cost. Everyone is really great and helpful. They have helped me with several problems on my fleet of Roombas.

HTH

posted by astex on February 6th 2009 at 9:38am
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When my roomba battery died a few months ago I researched all these hacks, and found that the final price of all the supplies (I don't already have a soldering iron, so that was added in) was only marginally less than buying a new one on amazon (I think I paid $50), especially with the piece of mind that it now works as its supposed to and won't burn anything down.

posted by amt230 on February 6th 2009 at 10:12am
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Also, if anyone wants my old battery, its their's for the taking. Just pay shipping or pick up in NYC. I've been saving it hoping someone more inclined to repair would save it from a landfill.

posted by amt230 on February 6th 2009 at 10:14am
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*peace of mind

posted by amt230 on February 6th 2009 at 12:59pm
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I've been very unhappy with customer service at Roomba. The battery was fine, but the suckage stopped. Jumped through any number of "do this, do that" hoops that they instructed me to do at customer service. It still didn't work.

There comes a point when you just want to send it somewhere to get it fixed. You can't get there unless you run a do it yourself marathon.

The darn thing is sitting in a box. Someday, I'll throw it out. I'll never buy another one.

posted by Aldyth on February 6th 2009 at 1:32pm
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I was about to give up on mine when I went to the support page & found out about fully discharging & resetting the battery. Have you done that? I have to do it more frequently, but it's given a bit of new life back to my Roomba. I was more upset about the 'stair suicide' mine committed after 1 month of fabulous cleaning. It's never been the same since the tumble!

posted by SQ on February 6th 2009 at 5:17pm
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I've had 3 roombas die on me. I had two (one for upstairs and one for downstairs), and both died. Then I got a third replacement...same thing. At this point....I'd rather vacuum by hand. It's just too frustrating, and although I like them, they didn't do a phenomenal enough job for me to keep shelling out money, time & aggravation.

posted by House Obsession on February 6th 2009 at 7:48pm
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I've had many Roombas b/c I run them a couple of times everyday because I have a gang of rescued dogs at all times. iRobot replaced almost all of them at least once but I have no complaints ... Roomba is my liberator.

So, all you need is a battery, no biggie. Get them on eBay; standard price is about $30, a little more or a little less.

I bought two Roomba Reds at Big Lots with a 20% off coupon last last year because the price was so good: $80. I find the basic model does everything I want and don't go for the added bells and whistles.

posted by holland on February 6th 2009 at 8:45pm
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@ Aldyth

Hey, if you still have the battery (the standard yellow one presume), I would absolutely LOVE YOU if you could send it over to me to try on my sick little Roomba?

I'd be more than happy to shell out for the shipping. Thank youuu!!!

Here's my email if you want to get in contact: ekoshyun@gmail.com

posted by ekoshyun on February 7th 2009 at 11:52pm
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I got my roomba for free off of craigslist (the best free listing ever I must say) and the same thing happened to mine. I find it so sad to watch him wheel himself off his charger to spin for a second and then just die. Going to try the fully discharging & resetting the battery that SQ talked about. Maybe that will help. I do so love my little roomba guy.

posted by girlonthem00n on July 23rd 2009 at 3:30pm
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So the Great Roomba Uprising predicted for 2011 isn't happening?

posted by juliean on July 24th 2009 at 1:04pm
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Roombas are awful, All I hear are horror stories of how they die. My upright is 11 years strong and picks up much better. It was also cheaper than a Roomba does, doesn't cost $50 a year in batteries, and won't attack my pets. Replacing over 5 roombas, a long life is two years, within the time of my Hoover would be very costly.

posted by funstraw on July 27th 2009 at 10:29am
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Try ebay. I bought a whole bunch of new parts there for my two Roombas and the prices were quite good.

posted by MikeyB on August 11th 2009 at 9:52pm
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@funstraw - You're right on all accounts. But the roomba does all the work for you :) That alone makes it worth the cost.

posted by Oneisco on August 12th 2009 at 6:13pm
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